Welcome to The Gifts of Love



Frequently Asked Questions (FAQ)

     

    WHY PERSONALISED MUSIC?

    Children love stuff with their names on it. Research shows that children learn 56% faster when they hear their name in a song. Memorable keepsake for your child because childhood flies by too quickly.

    We deliver educational and unique music for your child from baby to even primary school kids, cater for different occasions. And what’s the best part about it? The music are personalised!  How do we know the benefits of personalised music for your child? Because we are parents too. We know the smile on your child’s face is priceless. :)

     

     

    DELIVERY & SHIPPING

    (Singapore)

    We offer FREE Normal postage (without tracking number) to all local orders (Singapore only). We will not be responsible for lost mail, hence, you are advice to top up SGD$3.50 for registered mail (with tracking number). For door to door courier, it is additional SGD$6. Free courier service is provided for orders more than SGD$120 (Singapore only).  

    For urgent orders (in Singapore only), please text us at +65 9237 5402, we will accede to your request with an extra SGD$5 surcharge per product to “cut queue”. Our products are produce in house by hand, please order early to avoid disappointment.

     

    (Overseas)

    For other countries, all deliveries are done via registered mail to ensure customers get the products. Tracking number will be provided. The delivery charge varies from country to country and you can view it during check out.

    We ship your parcels within 3–5 working days after payment is made.

    All local and international orders are ship via Singapore Post. For local courier, we engage an external courier company to deliver.

     

    PAYMENT

    Payment is available via Interbank transfer, Paypal and Credit Card. You can pay with credit card through PayPal. During payment page, you may enter your credit card detail without having to create a PayPal account.
    For interbank transfer, it is available for Singapore orders only. Please make payment to POSB Savings 112-20510-1 or UOB Savings 104-372-540-3. After which, please email us the transaction number and ibank nick, together with your order number to thegiftsoflove11@gmail.com.

    All CDs and DVDs are tested for quality before delivery. If for any reason, re-printing is required, a flat charge of $10 applies for CD and $16 for DVD.

     

    How will my child's CD be personalized?

    For your music CD, your child's CD will be personalized in more ways than one!  The music will seamlessly sing your child's name throughout the entire CD and we will print a special message from you directly onto the CD's label!

    Example:

    Sophie

    We love you!

    Mummy & Daddy

     

    I can’t find my child’s name on the name list. What should I do?

    If you are unable to find the name of your child, you may want to check for different spelling possibilities (eg. jayden or jaden, sofi or sophie). as each name is professionally sung and individually recorded, the name list for each music album can differ and therefore you may want to do a name search on the other albums as well. alternatively, please feel free to drop us an email at thegiftsoflove11@gmail.com and we will be more than happy to help you.

    Our database of names are close to 40,000 and are still growing. our head office is also in the process of launching a software upgrade which will allow all pronounceable names to be included in the music albums. We will of course keep everyone updated as soon as this happens.

     


    Be 100% sure that we have the correct pronunciation of your child's name, not the spelling.

    Find your child's name, regardless of how it is spelled on our list, and be sure the phonetic sound is how you pronounce your child's name. We will then put the correct spelling of your child's name on the Personalized Music CD Label, just the way you want us to. 

     

     

    Can you do first and middle names, two word first names or two children's names in the same CD?

    We apologize, but we are unable to put two word first names (EX: ANNA MARIE) into the music CDs. We CAN put both names on the label with your special message, just pick which name or nickname you would like the music to sing in the PRONUNCIATION {Sounds Like} Fill in your order form and type in the two word name in the CHILD'S NAME field on your order form.

     

    EXCHANGE & RETURNS

    How do I cancel or amend an order once I have place it?

     

    If payment has not been made, please email to thegiftsoflove11@gmail.com to cancel or amend your orders. However, if payment has been made, cancellation or amendments will not be allowed and no refunds will be made.

     

     

    I do not want to place the order online. Can I call or email my orders in?

     

    Sure, please email your orders to thegiftsoflove11@gmail.com and we’ll advise you on how to proceed.

     

    My order was damanged during shipping, how?

    We will be happy to replace your product immediately if it was damaged during shipping. Please email us at thegiftsoflove11@gmail.com with a damage product photo within 3 days of receiving your product to let us know.

      

    My child's name is spelt differently from the name on your list though the pronunciation is the same. Can I still purchase an album and customize the label?

    Most certainly. If the spelling of your child’s name is different than what is on our list, we can still customize the label based on the spelling as what you have provided us.

     

    How are your products packaged for delivery?

    All our products will be bubble wrapped or placed in a bubble lined envelope for delivery. We will make every effort to ensure that the product reaches you in the great condition.

     

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